Frequently asked questions

please click on a FAQ to find out some answers to your questions. If you have a query that is not covered by any of the FAQ, please contact us.

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  • What is Translation? 

    Translation is to translate from one language to a target language, for example, English to British Sign Language or vice versa. 

  • How long does a translation project take? 

    It depends on how many words/ how long your video is that you want to translate. Turnaround time is dependent on a number of factors – the subject area, availability of translators, amount of information to be translated, whether subtitles or voice over is requested. It could be from an hour to a few days. At the time of agreeing a quote, a deadline will be agreed, and you will be kept informed of progress. Please bear in mind that we are about quality and we want to ensure that you receive a high quality completed project.  

  • Can I book for my essay to be translated? 

    Yes, we can offer either to meet your need, for instance, your essay is in BSL, would like to be translation to English or English to BSL. Get in touch with us today and we will get back to you!

  • How can our website be more accessible? 

    We can offer advice and suggestions on how you can make your website more accessible and Deaf-friendly. Just get in touch and we can have a chat about what you would like.

  • How can I make payment? 

    We will send you an invoice when the work has been completed. Payment will be subject to our usual terms and conditions unless otherwise agreed by us. If you would like us to interpret/ translate regularly for you then we may be able to offer you preferential rates, depending on the type and frequency of the work.